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Ukrop's Monument Avenue 10k FAQs

Registration

  • What is the difference between Seeded and Non-Seeded Waves?
    – Seeded:  Seeded Waves require qualifying proof of time. Seeded waves are reserved for runners who finish faster than 63 minutes. You may use the following items as proof of time:  

2018 or 2019 Ukrop’s Monument Avenue 10k finish time
– Results from any other race since January 1, 2018:
– Finisher’s certificate, printed race result, website results or a newspaper clipping
-We can convert any race, from a 5k up to a marathon, into an 10k Time Conversion Chart.
-If you don’t have race results you may email ([email protected]) a picture of your running app, watch, or treadmill.  Make sure to include time and distance.

– Non-Seeded:  Predicted finish times over 63 minutes.

  • What do you mean by direct link?  In order for a our computer program to verify your time you must provide a direct link to your results.  If you don’t use a link we can use to verify your time you run the risk of being reassigned to a different wave.  If you are unsure about your link please email ([email protected]) it to us for verification.
  • How can I purchase multiple entries?  You can purchase a Bulk Entry Code to pay for five or more entries.  Bulk Entry is not a group discount. You still pay the full registration fee for each person – it just allows you to pay for a large number of people up front. It is then the responsibility of each individual to register themselves (using the Bulk Entry Code in lieu of payment) for the race.  Click here to purchase Bulk Entries for the 2020 event.
    • Does purchasing the bulk registration code, register me for race? No, you do need to use of the codes you purchased to register yourself.
    • What happens to unused bulk registrations? There are no refunds for unused bulk registrations. Entries are non-refundable and cannot be switch from one person to another.
    • What if the entry fee has increased since I originally purchased my bulk registration entries? Even if the entry fee has increased from the date of purchase to the date of redemption, registrants will not be prompted for additional payment. For example, a bulk registration entry is purchased in December when the entry fee is $32, but the group member does not register until February when the fee is $40. He or she will not be prompted for additional payment.
  • Can I defer my 2020 10k race entry to 2021?  Yes, you can defer your entry for one year.  The deferral deadline is September 15 and there is no cost to do so.
    • Sign into your RunSignup account > Profile > Upcoming Events > Manage Registration > Defer Registration.
    • Note:  YMCA 10k Training Team participants cannot defer their race entry since it is a benefit of training.
  • Can I defer my YMCA 10k Training Team entry to 2021?  Training Team registrations may only be deferred until training begins on January 18. Once training is underway, deferrals will no longer be offered.  Note:  YMCA 10k Training Team participants cannot defer their race entry since it is a benefit of training.
  • I can no longer participate can I receive a refund?  Can I transfer my registration to another person or Sports Backers event?  Entry fees are non-refundable, even in the case of a race cancellation and/or if you are unable to participate. Race numbers and entries cannot be transferred to another person or another event. No exceptions. This means once we have received your entry, you will not receive a refund if you cannot participate, and you may not give or sell your number or timing chip to anyone else. Anyone found participating with another person’s number will be disqualified and both people will be barred from future Sports Backers events, including the Ukrop’s Monument Avenue 10k and VCU Health Richmond Marathon.  
  • I purchased the event insurance, how do I make a claim?  The event insurance is through Allianz.  Shortly after you registered you should had received an email from Allianz with information on how to make claim.  To manage your policy or file a claim, visit www.eventregistrationprotection.com.  If you have questions regarding your insurance, contact Allianz Global Assistance at 1-888-497-6987.
  • How do I add Packet Mailing and/or Virtual Training Team?  During registration you will find these items listed on the Add-On page.  
    • Adding an add-on after your have registered: Sign into you RunSignup account > Profile > Upcoming Events > Manage Registration (next to event editing) > Add-On > Edit Quantity > Continue. 
  • How do I join a Group/Team during registration or after I have already registered?  Click here for more directions on how to join a group/team during or after registration.
  • Can I make changes to my registration information?  Directions to updating your registration.  Please note, if you want to update your shirt size or estimate finish time please make those changes before January 16.  
  • How do I check to see if I am registered?  Click here to search for your registration.
  • What do I get with my registration?
    • Cotton Race T-Shirt
    • Event Bag
    • Race Bib with timing chip
  • Can I purchase an Technical Race Shirt?  Yes, you can upgrade your cotton shirt to a technical running shirt for $20.  During registration you will find these items listed on the Add-On page. 
    • Adding an add-on after your have registered: Sign into you RunSignup account > Profile > Upcoming Events > Manage Registration (next to event editing) > Add-On > Edit Quantity > Continue. 

Race

  • Where can I pick up my packet? Packet pick up will take place during the Health & Fitness Expo at the Arthur Ashe Athletic Center (3001A N. Arthur Ashe Boulevard, Richmond, Virginia 23230) on Thursday, September 24 from 4:00 – 8:00 pm and Friday, September 25 from 11:00 am – 8:00 pm.  More Expo details can be found here.
  • Can someone else pick up my packet for me?  Yes, but they will need a copy of your photo ID.  The copy can be presented electronically (on their phone) or a physical copy.
  • I can’t make the Expo, can I have my bib number and shirt mailed to me? Yes, we offer packet mailing for $20 per person through February 15 and $25 until September 1.  Packets cannot be mailed after September 1.  You can add packet mailing during registration or if you have already registered.
    • Adding packet mailing after your have registered: Sign into you RunSignup account  > Profile > Upcoming Events > Manage Registration (next to event editing) > Add-On > Edit Quantity > Continue.  Detailed Instructions.
  • Where can I find Course Maps & Information? Yes, the maps and course information can be found on our website.
  • Where can I travel & parking information? Visit our website for all your travel information needs.
  • Is there a race day shuttle?  Yes, there are two shuttle pick up locations:  City Stadium and the Diamond. Anyone wishing to take advantage of the shuttle service on race day MUST purchase a wristband at the Expo during packet pick up hours. Wristbands will be sold on a first-come, first-serve basis.  There are NO shuttle wristbands available for purchase on Race Day. The cost is $5 cash ($6 credit card) per person round trip from City Stadium and $8 cash ($9 credit card) per person round trip from the Diamond. The shuttle will drop off at Adams and Canal Street.  More details can be found here.
  • Can I use a stroller?  No strollers are not permitted to participate in the 10k.
  • Will I receive a medal at the finish?  Yes, all finishers will receive a medal in the finish chute.
  • I’m a first time participant. What else do I need to know?  Follow these simple rules of race etiquette for a safe and friendly race.

Training

  • Do you offer training team?  Yes, you can train for 10k at one of 19 locations throughout the region or virtually.  For more information, please visit the training team section on our website.
  • I have registered for the race, but now I want to join an in-person training team.  How can I switch? Follow the instructions below to switch:  
    • Sign into you RunSignup account > Profile > Manage registration > Transfer Event > Then follow prompts to transfer to the training team of your choice.  Make sure to pick Transfer Event, not Transfer Race.
  • How can I add the Virtual Training Team?  Virtual Training Team is an add-on to your race registration.
    • During registration you will find it on the “Add-On” page.
    • Adding virtual training after your have registered: Sign into you RunSignup account > Profile > Upcoming Events > Manage Registration (next to event editing) > Add-On > Edit Quantity > Continue.

Other

 

If you have any other questions or issues please email us, [email protected].

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